Privacy Policy

This Privacy Policy explains how Lucky 7 Casino may collect, use, store and share information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their personal information. We aim to handle information carefully, transparently and only for appropriate business, service, security and legal purposes.

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Information we may collect

The information handled by an online casino can vary depending on the services used, the account activity and the checks that may be required. Lucky 7 Casino may collect information provided directly by a player, information created through use of the website and information received from approved service providers involved in operating the platform.

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Account and identity information

This may include a player’s name, date of birth, residential details, contact information, login details, account preferences and responsible gaming settings. Where identity or age checks are required, we may also handle verification documents and information used to confirm that the account belongs to the person using it. Verification material may include document details, images or other information needed to complete a reasonable check.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive confirmation, transaction references, payment status and limited information needed to reconcile payments, prevent misuse and maintain accurate account records.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, referral information and interaction with website features. Cookies and similar technologies may also remember preferences, support account functions, measure website performance and help identify unusual activity.

Support and communications

If a player contacts support, we may keep the content of the communication, relevant account information and any documents or details supplied to help resolve the enquiry. We may also record marketing choices, consent preferences and information about communications sent or received.

How information is used

Personal information is used for purposes connected with providing and managing casino services. The particular information used will depend on the reason for collection and the services or features a player uses. We seek to use information in a fair and proportionate way and not for purposes that are incompatible with the reason it was obtained.

To create, maintain and administer a player account.
To process deposits, withdrawals and other account transactions.
To provide requested services, respond to support enquiries and communicate important account information.
To verify identity, age and account information where checks are required.
To carry out anti-fraud, security, risk and misuse checks, including identifying suspicious or unauthorised activity.
To maintain website functionality, remember settings and improve the usability, performance and reliability of the platform.
To understand general usage trends, test features and monitor technical performance.
To send marketing or promotional communications where permitted and where the player has provided the required consent or has otherwise indicated a relevant preference.
To meet applicable legal, regulatory, accounting, record-keeping and responsible gambling obligations.
To protect the rights, safety, property and systems of players, the website and relevant service providers.

Some information may be combined to help keep account records accurate, prevent duplicate or fraudulent accounts and support security monitoring. Automated tools may assist with verification, risk assessment or fraud detection. Where appropriate, activity may also be reviewed by authorised personnel.

Sharing information

Information may be shared where needed to operate the website and provide services. This may include sharing relevant information with payment processors, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, professional advisers and other suppliers that assist with business operations. These providers should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, protect the platform or its users, investigate suspected fraud or other unlawful activity, enforce applicable terms, or support a legal process. We do not sell personal information as a routine part of operating the casino website.

Cookies and website technologies

Cookies are small text files or similar technologies stored on a device when a website is visited. Some cookies are necessary for core functions, such as keeping a player signed in, maintaining session security and supporting account navigation. Other cookies may help remember preferences, understand how the website is used, measure performance or present more relevant communications.

The website may use session cookies, which expire after a browsing session, and persistent cookies, which remain for a longer period or until they are removed. Similar technologies, such as local storage or device information, may be used for comparable operational and security purposes.

Players can manage or delete cookies through their browser settings. A browser may also allow players to block certain cookies or receive a notification before a cookie is stored. Disabling necessary cookies may affect account access, security features or other parts of the website. Changing browser settings does not necessarily remove information already associated with an account, and separate marketing preferences may still need to be updated through the relevant communication or account option.

Security, retention and your privacy choices

Protecting information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an appropriate purpose. Players should keep their login details confidential, use a secure device and notify support if they suspect that an account has been accessed without permission.

Retention of records

Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, to resolve disputes, to protect security or to meet other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, payment, transaction, communications and security records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Requests and marketing choices

Players may ask to access the personal information held about them, request correction of information that is inaccurate or incomplete, ask for deletion of their data where deletion is available, or withdraw consent to marketing communications. To exercise these rights or ask a privacy question, contact support@lucky-7-casino.click. The request should include enough information to help identify the relevant account and clearly explain what is being requested.

Before completing a request, reasonable steps may be taken to confirm the requester’s identity and protect account security. A request may not always be completed in full where information must be retained, where keeping it is necessary for security or legal reasons, or where responding would adversely affect the rights of another person. If deletion is requested, account access or services may no longer be available where the information is necessary to operate the account.

Players can unsubscribe from marketing communications by using an available unsubscribe option in the message or by contacting support@lucky-7-casino.click to withdraw consent. Service messages about account activity, transactions, security, verification or important changes may still be sent where they are necessary and are not marketing communications.

Changes to this policy

This Privacy Policy may be updated when website features, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time so they remain aware of how information may be handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.